When you arrive at Novant Health Thomasville Medical Center, we want you to be treated with compassion
and respect. Our goal is to have each staff member go out of their way for our patients
and visitors. With this approach, we constantly work toward a remarkable experience for you by striving for excellence in our overall
quality of care. Quality goes beyond measuring clinical care. Recognizing this, we ask our patients
how they feel about the service they receive.
A Standard of Excellence
To ensure that our standard of care is excellent, we contact our patients
by telephone after they return home. The surveyor asks the patient for their feedback about
nursing care, food, room cleanliness, how well we explained complicated tests and
procedures, and other areas. The patient scores our care on a 5-point scale: Poor, Fair, Average, Good, and Excellent. Our results are then compared to those of other
hospitals around the country.