For help with your hospital bill, please call:
The medical service bills you receive after an extensive healthcare experience at Novant Health Thomasville Medical Center can be confusing.
Many people participate in your care and may send separate invoices. This would
include separate bills from the hospital, your doctor or any specialists who were involved in
Below is information on how your hospital bill will be processed. Patient Financial
Services is available at 336-476-2432 to help you understand your hospital bill and make the payment
process easier. Learn more about how to access and securely pay your hospital or doctor's office bill online »
Health Insurance Plans
In most cases, Thomasville Medical Center will bill your primary health insurance
company directly. If we haven't heard from your insurer after 30-45 days, we may
ask for your help in contacting them. Amounts that are denied, rejected, or unpaid
may become your responsibility, depending on your plan type and benefits. Learn more about our accepted insurance plans on the Novant Health website »
If you have Medicare, we will bill it first and then bill unpaid amounts to any
supplemental insurance policies you may have. All unpaid balances may become your
responsibility, depending on your plan type and benefits.
If the bill is related to treatment for an on-the-job injury or accident, we will
file a claim with your employer's Workers' Compensation insurance carrier after
authorization. Claims that are denied may ultimately become your responsibility
but we'll work with you to sort out payment options.
If you have a Medicaid insurance product, we will bill in accordance with your plan's
policy. If we are not listed as a provider with your Medicaid product, you may be
responsible for the balance.
- For your convenience, Novant Health Thomasville Medical Center accepts most forms of payment including cash, checks, Visa, MasterCard, American Express and Discover credit cards.
- Any patient is eligible for an individualized payment plan based on the amount due and the patient's financial status, with terms extending up to five years. No interest charged, unless appropriate.
- Uninsured patients with income over 300 percent of the federal poverty level are eligible for a self-pay discount.
- Any patient (even with health insurance) with a balance over 20% of their gross annual income is eligible for a catastrophic settlement.
Financial Assistance for the Uninsured and Special Financial Programs
We will work with you to see if you meet requirements for special financial programs. Learn
If you have questions about a bill from your Novant Medical Group physician, contact:
Novant Health Physician Services
336-718-4820 or toll-free 1-800-448-0065
Depending on the reason for your visit, you may also receive bills from other physician
specialists involved in your care including:
Thomasville Emergency Physicians (ER doctors) - Toll-free 1-877-693-5600
Excel Imaging (X-ray) - 336-794-4372
Davidson Anesthesia Consultants - 336-476-2586
Pathologists Diagnostic Services (Pathology) - Toll-free 1-877-268-0376